Patient Access & Scheduling Specialist

Coastal Women's HealthCare, PA; Saco (ME); On-site; USD 30,000 - 36,000; Full time

Job summary

Coastal Women's Healthcare, PA in Scarborough, Maine is seeking a dependable Patient Services Representative to join our busy Patient Access Team. You will be the first contact for appointment requests, handling calls and coordinating schedules across providers.

This role emphasizes friendly, patient-centered service, accuracy, and teamwork, with EHR and electronic fax responsibilities to support referrals and records.

Qualifications

• Customer service experience preferred in a medical setting.
• Comfort with computerized scheduling systems and EHRs preferred but not required.
• Ability to manage high-volume calls and coordinate multiple appointments.

Responsibilities

• Serve as the first point of contact for appointment requests.
• Manage a high volume of incoming calls professionally.
• Schedule, reschedule, and coordinate appointments across providers.
• Use scheduling systems to align patient needs with provider availability.
• Collaborate with clinical staff to resolve scheduling challenges.
• Manage the electronic fax line for referrals and records.
• Review and process faxes, medical records, and referrals into the EHR.
• Review and process portal appointment requests.

Skills

Customer service

Attention to detail

Team player

Dependable

Tools

Scheduling software

Electronic Health Records

Job description

Coastal Women's Healthcare, PA in Scarborough, Maine is seeking a dependable Patient Services Representative to join our busy Patient Access Team. You will be the first contact for appointment requests, handling calls and coordinating schedules across providers.

This role emphasizes friendly, patient-centered service, accuracy, and teamwork, with EHR and electronic fax responsibilities to support referrals and records.