Senior Health Center Assistant

The Providence Community Health Centers, Inc.; Providence (RI); On-site; USD 42,000 - 60,000; Full time

Job summary

The Providence Community Health Centers, Inc. in Providence, RI seeks a Senior Health Center Assistant to lead the PSR/HCA team and serve as the EMR super user.

This full-time role focuses on maintaining efficient front desk operations and high-quality patient services in a busy health center. You will oversee onboarding and training, update staff on new policies, and support patient care activities including vitals, labs, and referrals, while coordinating schedules and ensuring coverage across

Qualifications

• High school diploma or equivalent plus completion of a medical assistant program.
• Minimum 3 years' experience as PSR/HA/HCA in front desk and patient care.
• CPR/BLS certification required.
• Strong customer service and communication skills in a diverse setting.

Responsibilities

• Coordinate daily desk duties and staffing coverage.
• Oversee training and orientation of PSR/HA/HCA staff; EMR super user.
• Evaluate staff competency; conduct performance audits.
• Troubleshoot and coordinate repair of office equipment.
• Assist providers with patient care, vital signs, tests, and referrals.

Skills

Leadership

Customer service

Bilingual English/Spanish

Attention to detail

Multitasking

Mentoring

Communication

Education

Medical assistant program

High school diploma

Tools

Microsoft Office

EMR software

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Health Center Assistant

Full Time 30-40 hours Indiv Contrib-Union Providence, RI, US

Serves as a team leader to the PSR and HCA staff. This individual will perform a key role as the “super user” for the implementation and continued maintenance of the Electronic Health Record. The Sr. HCA will oversee the training of new employees on all aspects of their position and updating existing employees on new P&Ps, processes and programs. Functions in the daily role of a Patient Services Representative, Sr. Patient Services Representative, a Health Aide, Health Center Assistant, and/or general clerical support as needed

Duties & Responsibilities:

• The SR. HCA will coordinate: 1) the daily duties of theFront Desk Staff, ensuringtimely performance and accuracyand 2)monitor the PSR, HA and HCA workload andschedulesbreaks and lunches, insuring there is appropriate coverage at all times.
• The position will oversee the orientation/training of new PSR’s, HA’s, HCA’s and update existing employees on new P&Ps, processes and programs. The position will function in the role as an EMR “super user.”
• Responsible for evaluating PSR, HA and HCA competency and mentor/train in areas designated as needing improvement. The position will conduct periodic performance audits and annual competency skills assessments, monitoringemployee’s competency and retrain staff when necessary.
• The Sr. HCA willassist in the maintaining/troubleshooting/coordinating repair of computer equipment, as well asprinters, copy machines and fax machines.
• The Sr. HCA will assist providers in caring for patients, including but not limited to taking/recording vital signs/height/weight/ operating EKG machine, conducting lab tests and controls, preparing patients for examination, preparing work areas, applying simple dressings, chart review, recording patient information in patient chart, coordinating care after visit and assist with patient referrals and all other existing HCA duties.

Qualifications:

• Basic Life Support/CPR certification required.
• Previous demonstrated experience as trainer/mentor preferred. Leadership experience preferred. Interested in improving patient care and ability to embrace change.
• Demonstrated history of outstanding ‘customer service’ performance skills. Ability to utilize sound interpersonal skills when interacting with diverse patients and staff.
• Consistent attention to detail. Strong multi-tasking skills.
• Clear diction andconversational skills when communicating with a multicultural, multiethnic and multilingual patient community is essential.
• Ability to speak both English and Spanish fluently or second language requirement as determined by the Health Center preferred. Ability to read, comprehend and write in both languages, preferred.
• Access to reliable transportation.
• Ability to work a flexible schedule based on the clinic/operational needs.
• Coordinate with the center HCD and AHCD to open and close the clinic each day, as needed.
• Computer proficiency required. Proficiency in Microsoft office---Word and Outlook/emails. Ability to instruct/lead staff on how to access Outlook/emails and other basic computer task. Proficiency/will gain basic proficiency in Excel during the probationary period.
• Ability to gain proficiency in PCHC’s Practice Management and EMR software and provide training.
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Education:

• High school diploma or equivalent, AND completion of a medical assistant program with at least 3 plus years work experience as a PSR/HA/HCA requiring both front desk and patient care of: infants, children, adolescents, adults (MED & OB/GYN). Experience with geriatric population helpful.