Customer Service Representative

The-Providence-Community-Health-Centers,-Inc.; Providence (RI); On-site; USD 21,000 - 28,000; Part time

Job summary

The Providence Community Health Centers, Inc. seeks a part-time Customer Service Representative in Providence, RI to support patient and care-team interactions.

You will handle caller inquiries, collect accurate information, and route calls to the appropriate team while maintaining high standards of service. Must have at least 2 years in a call center or customer service role, basic computer literacy, and strong communication skills.

Qualifications

• High School diploma or equivalent required.
• Completion of a medical secretary program preferred.
• 2+ years of call center or customer service experience required.
• Basic computer literacy and excellent writing skills required.
• Strong conversational skills and ability to communicate with diverse backgrounds.

Responsibilities

• Answer incoming calls from all Health Center sites and provide information or route calls as needed.
• Schedule appointments accurately with correct health center, provider, date and reason for visit.
• Adhere to Hotlist Guidelines and route calls to Nurse when appropriate.
• Deliver exceptional internal/external customer service in all interactions with patients and staff.
• Maintain professional conduct and meet organizational metrics for call processing.

Skills

Call center experience

Customer service

Communication skills

Medical terminology

Computer literacy

Education

High School diploma

Medical secretary program

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Part Time - Less than 24 hours Indiv Contrib-Union Providence, RI, US

Overview: Supports exceptional service to patients and care teams by working collaboratively.

Duties & Responsibilities:

• Provides excellent internal/external customer service in all interactions with patients and PCHC staff.
• Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately.
• Uses Hotlist Guidelines appropriately and routes call directly to Nurse.
• Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit.
• Handles all calls professionally and in accordance with organization-identified metrics for processing calls.

Qualifications:

• Basic knowledge of common third party payers.
• Basic computer literacy and excellent writing skills are essential. Medical terminology preferred.
• Strong conversational skills.
• At least 2 years of call center or customer service-related experience.
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Education:

• High School diploma or equivalent required.
• Completion of a medical secretary program or similar training program preferred.