Senior Health Center Assistant

The-Providence-Community-Health-Centers,-Inc.; Providence (RI); On-site; USD 25,000 - 39,000; Full time

Job summary

The Providence Community Health Centers, Inc. seeks a Senior Health Center Assistant to lead PSR and HCA staff and serve as the EMR super user. The role includes training new employees and updating staff on policies, processes, and programs.

Responsibilities include supervising front desk operations, coordinating schedules, and mentoring team members while ensuring high-quality patient care and accurate charting. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent required; completion of a medical assistant program with 3+ years experience as PSR/HA/HCA in front desk and patient care.
• Basic Life Support/CPR certification required.
• Experience training/mentoring others and leading staff is preferred.

Responsibilities

• Serve as team leader to PSR and HCA staff and act as EMR super user.
• Coordinate daily duties of Front Desk Staff and monitor workload and schedules.
• Oversee orientation/training of new staff and update on new policies and procedures.
• Assist providers in caring for patients and record vital signs, labs, and referrals.
• Troubleshoot and coordinate maintenance of computer equipment and office machines.

Skills

Leadership experience

Customer service

Attention to detail

Multi-tasking

Interpersonal skills

Bilingual English/Spanish

Computer proficiency

Education

High school diploma or equivalent

Medical assistant program

Tools

Microsoft Word

Outlook

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Health Center Assistant

Full Time 30-40 hours Indiv Contrib-Union Providence, RI, US

Serves as a team leader to the PSR and HCA staff. This individual will perform a key role as the “super user” for the implementation and continued maintenance of the Electronic Health Record. The Sr. HCA will oversee the training of new employees on all aspects of their position and updating existing employees on new P&Ps, processes and programs. Functions in the daily role of a Patient Services Representative, Sr. Patient Services Representative, a Health Aide, Health Center Assistant, and/or general clerical support as needed

Duties & Responsibilities:

• The SR. HCA will coordinate: 1) the daily duties of theFront Desk Staff, ensuringtimely performance and accuracyand 2)monitor the PSR, HA and HCA workload andschedulesbreaks and lunches, insuring there is appropriate coverage at all times.
• The position will oversee the orientation/training of new PSR’s, HA’s, HCA’s and update existing employees on new P&Ps, processes and programs. The position will function in the role as an EMR “super user.”
• Responsible for evaluating PSR, HA and HCA competency and mentor/train in areas designated as needing improvement. The position will conduct periodic performance audits and annual competency skills assessments, monitoringemployee’s competency and retrain staff when necessary.
• The Sr. HCA willassist in the maintaining/troubleshooting/coordinating repair of computer equipment, as well asprinters, copy machines and fax machines.
• The Sr. HCA will assist providers in caring for patients, including but not limited to taking/recording vital signs/height/weight/ operating EKG machine, conducting lab tests and controls, preparing patients for examination, preparing work areas, applying simple dressings, chart review, recording patient information in patient chart, coordinating care after visit and assist with patient referrals and all other existing HCA duties.

Qualifications:

• Basic Life Support/CPR certification required.
• Previous demonstrated experience as trainer/mentor preferred. Leadership experience preferred. Interested in improving patient care and ability to embrace change.
• Demonstrated history of outstanding ‘customer service’ performance skills. Ability to utilize sound interpersonal skills when interacting with diverse patients and staff.
• Consistent attention to detail. Strong multi-tasking skills.
• Clear diction andconversational skills when communicating with a multicultural, multiethnic and multilingual patient community is essential.
• Ability to speak both English and Spanish fluently or second language requirement as determined by the Health Center preferred. Ability to read, comprehend and write in both languages, preferred.
• Access to reliable transportation.
• Ability to work a flexible schedule based on the clinic/operational needs.
• Coordinate with the center HCD and AHCD to open and close the clinic each day, as needed.
• Computer proficiency required. Proficiency in Microsoft office---Word and Outlook/emails. Ability to instruct/lead staff on how to access Outlook/emails and other basic computer task. Proficiency/will gain basic proficiency in Excel during the probationary period.
• Ability to gain proficiency in PCHC’s Practice Management and EMR software and provide training.
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Education:

• High school diploma or equivalent, AND completion of a medical assistant program with at least 3 plus years work experience as a PSR/HA/HCA requiring both front desk and patient care of: infants, children, adolescents, adults (MED & OB/GYN). Experience with geriatric population helpful.