Patient Services Representative

ADVENT Knows; Pleasant Prairie, Northern (WI, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO & holidays

Health/dental/vision

401k match

Life insurance

Regular business hours

Growth opportunities

Clinic coverage

Job summary

ADVENT in Pleasant Prairie, WI is seeking a Patient Services Representative to greet patients, check them in, and help ensure a smooth first impression at every visit. You will review schedules, verify insurance details, handle call center overflow, and support clinic operations across Pleasant Prairie and nearby sites while maintaining HIPAA compliance.

This role emphasizes teamwork, accuracy, and a patient-first mindset in a fast-paced healthcare environment.

Qualifications

• Minimum 1 year of experience in a medical or healthcare setting.
• Insurance experience preferred.
• Strong time management and multitasking skills.
• Experience with performance metrics.
• Customer-first mindset with excellent communication.
• Tech-savvy with Microsoft Office and EHR systems.
• Attention to detail and accuracy.
• Positive, team-oriented attitude.

Responsibilities

• Greet patients and check them in using electronic health records.
• Review upcoming clinic schedules for accurate insurance information.
• Answer overflow calls from the call center.
• Open and close clinics per guidelines.
• Cross-train in Medical Assistant duties.
• Identify and implement process improvements to increase efficiency.
• Ensure HIPAA compliance and patient privacy.
• Support leadership and adapt to growth and locations.

Skills

Medical setting experience

Customer communication

Time management

Multitasking

Problem solving

Teamwork

Detail oriented

Tech-savvy

Tools

Microsoft Office

Electronic Health Records

Job description

All Jobs > Patient Services Representative

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative

Location: Pleasant Prairie, WI (with occasional support at nearby clinics)

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT.

As a Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You’ll Do:

• Greet patients and accurately check patients into Electronic Health Records using established patient registration check-in and checkout protocols.
• Review upcoming clinic schedules to ensure patient charts contain accurate insurance information and required documentation.
• Answer call center calls to provide overflow coverage as necessary.
• Owns opening of clinic and closing of clinic per established guidelines.
• Cross train in Medical Assistant duties
• Identify, propose, and implement continual improvements to drive process efficiency, scalability and innovation within the scope of your work that enhances our ability to achieve the ADVENT vision.
• Support the overall success of the organization and perform other related duties as requested by leadership.
• Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations.
• Follow all legal and compliance requirements, including HIPAA guidelines to maintain patient privacy.
• Perform all other duties as assigned.

What You Bring:

• Required - Minimum of 1 year experience working in a medical or healthcare setting
• Prior insurance experience preferred
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• A customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• High attention to detail and accuracy
• A problem-solver who thrives in a fast-paced environment
• A positive, team-oriented attitude and strong work ethic
• Ability to work at the Pleasant Prairie and Oak Creek clinics as needed

Why Choose ADVENT:

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours—no nights or weekends
• A culture that values solutions and encourages growth
• Work in our Pleasant Prairie and surrounding market clinics when needed