Patient Service Representative

Advent; Appleton (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO and holidays

Health, dental, and vision coverage

401k match & life insurance

32hr flex position

Job summary

ADVENT in Appleton, Wisconsin is seeking a Patient Services Representative to welcome patients, check in using the EHR, and coordinate sleep study devices. You will support scheduling, insurance verification, and daily clinic operations to ensure a smooth patient journey.

The role requires at least 1 year in a medical setting, strong communication, and proficiency with EHRs and MS Office. The position is full-time with standard business hours and occasional coverage in Green Bay and Plover.

Qualifications

• Minimum 1 year experience in a medical or healthcare setting.
• Strong communication and customer-focused mindset.
• Proficient with EHR systems and Microsoft Office.

Responsibilities

• Greet patients and check them in using the EHR system.
• Coordinate and order sleep study devices and upload reports.
• Review upcoming schedules to confirm insurance and patient documentation.
• Schedule appointments and manage patient flow for a smooth clinic experience.
• Answer incoming calls and provide overflow support to the call center.
• Open and close the clinic following established protocols.
• Ensure proper documentation, process payments, and support daily clinic operations.
• Order medical supplies and pharmaceuticals as needed.
• Room patients.
• Safety and sanitation of clinic.

Skills

Customer focus

Communication skills

Time management

Multitasking

Tech savvy

Microsoft Office

Electronic Health Records

Attention to detail

Problem solving

Team oriented

Driver's license

Tools

Electronic Health Records

Job description

Description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative

Location: Appleton, WI with occasional coverage in Green Bay and Plover

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you'll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You'll Do:

• Greet patients warmly and check them in using our Electronic Health Record (EHR) system
• Coordinate and order sleep study devices and upload reports into the system
• Review upcoming schedules to confirm insurance and patient documentation are complete
• Schedule appointments and manage patient flow for a smooth clinic experience
• Answer incoming calls and provide overflow support to the call center as needed
• Open and close the clinic following established protocols
• Ensure proper documentation, process payments, and support daily clinic operations
• Order medical supplies and pharmaceuticals as needed
• Room patients
• Safety and sanitation of clinic

What You Bring:

• Required - Minimum of 1 year experience working in a medical or healthcare setting
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• A customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• High attention to detail and accuracy
• A problem-solver who thrives in a fast-paced environment
• A positive, team-oriented attitude and strong work ethic
• Ability to also work at the Green Bay and Plover offices as needed
• Valid driver license

Why Choose ADVENT:

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours - no nights or weekends
• A culture that values solutions and encourages growth
• Schedule: Monday - Friday, 8am-4:30pm
• This is a full-time, 32hr flex position

Explore more at: ADVENT Careers Website