Patient Services Representative

Midwest-Eye-Consultants; North Manchester (IN); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid holidays

Job summary

Midwest Eye Consultants in North Manchester, IN seeks a Patient Services Representative to support patient-doctor communication, insurance verification, appointment scheduling, and billing in a busy medical office.

You will greet patients, answer calls, manage recalls, maintain charts, and input data into the EHR while balancing end-of-day tasks and payments. The role emphasizes a professional, clean environment and patient-focused service.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties as determined by the office manager and doctor(s)

Job description

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

POSITION LOCATION: 1201 E State Road 114, North Manchester, IN 46962

WHAT WE OFFER:

Starting wage of $15.00 - $17.00 per hour based on previous experience

6.5 paid holidays per year + 2 floating holidays

Approximately 8 days of PTO within first year

Full slate of benefits to include health, dental, vision, and 401k

Growth and wage increase available through company paid certification program

ESSENTIAL RESPONSIBILITIES

Greet patients in a friendly, professional manner

Answer phone calls, schedule appointments, assist in patient communications and recalls

Respond to patient inquiries about billing, procedures, policies and available services

Prepare patient chart prior to appointment and complete upon patient arrival

Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR

Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports

Monitor patient flow throughout the office, properly communicating delays

Provide a safe and clean office environment

Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer
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