Patient Services Representative

Bridgeview Eye Partners; North Manchester (IN); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

6.5 paid holidays per year

2 floating holidays

Health insurance

Dental insurance

Vision insurance

401k

Job summary

Bridgeview Eye Partners is seeking a Patient Services Representative to facilitate communication among patients, doctors, and staff at our North Manchester, IN clinic. Responsibilities include insurance verification, pre-authorizations, appointment scheduling, and chart maintenance.

You will greet patients, handle calls, assist with recalls, and support billing inquiries while ensuring accurate data entry into the EHR and smooth patient flow throughout the day.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.
• Process patients through check out by verifying chart documentation and insurance information, posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering data into EHR.
• End of day tasks: balance cash drawer, deposits, reports and essential submissions.
• Monitor patient flow and communicate delays to team.
• Maintain a safe and clean office environment.
• Perform other duties as directed by office manager and doctors.

Skills

Customer service

Phone etiquette

Scheduling

Billing inquiries

EHR data entry

Tools

EHR software

Job description

POSITION SUMMARY:

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

POSITION LOCATION:

1201 E State Road 114, North Manchester, IN 46962

WHAT WE OFFER:

• Starting wage of $15.00 - $17.00 per hour based on previous experience


• 6.5 paid holidays per year + 2 floating holidays


• Approximately 8 days of PTO within first year


• Full slate of benefits to include health, dental, vision, and 401k


• Growth and wage increase available through company paid certification program

ESSENTIAL RESPONSIBILITIES

• Greet patients in a friendly, professional manner


• Answer phone calls, schedule appointments, assist in patient communications and recalls


• Respond to patient inquiries about billing, procedures, policies and available services


• Prepare patient chart prior to appointment and complete upon patient arrival


• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR


• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports


• Monitor patient flow throughout the office, properly communicating delays


• Provide a safe and clean office environment


• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.