Patient Services Representative

Midwest Eye Consultants; North Manchester (IN); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Starting wage $15–$17/hour

Holidays

PTO

Medical, dental, vision, and 401k

Certification program growth

Job summary

Midwest Eye Consultants in Indiana is seeking a Patient Services Representative to facilitate communication between patients, doctors, and staff, and to act as a liaison with insurance companies and the Central Billing department. You will verify insurance, obtain pre-authorizations, check patients in/out, schedule appointments, answer phones, triage, and maintain charts.

Responsibilities include processing payments, posting claims, balancing cash at day-end, and ensuring a clean, safe office

Qualifications

• Greet patients in a friendly, professional manner.
• Answer phone calls and schedule appointments.
• Assist in patient communications and recalls.
• Respond to billing, procedure, policy, and service inquiries.

Responsibilities

• Verify insurance and obtain pre-authorizations as needed.
• Check patients in and out and maintain charts.
• Process payments, file clean claims, and post payments.
• Enter data accurately into the EHR and manage referrals.

Job description

POSITION SUMMARY:

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

POSITION LOCATION:

1201 E State Road 114, North Manchester, IN 46962

WHAT WE OFFER:

• Starting wage of $15.00 - $17.00 per hour based on previous experience


• 6.5 paid holidays per year + 2 floating holidays


• Approximately 8 days of PTO within first year


• Full slate of benefits to include health, dental, vision, and 401k


• Growth and wage increase available through company paid certification program

ESSENTIAL RESPONSIBILITIES

• Greet patients in a friendly, professional manner


• Answer phone calls, schedule appointments, assist in patient communications and recalls


• Respond to patient inquiries about billing, procedures, policies and available services


• Prepare patient chart prior to appointment and complete upon patient arrival


• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR


• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports


• Monitor patient flow throughout the office, properly communicating delays


• Provide a safe and clean office environment


• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.