Patient Services Representative

Cataract & Laser Institute; Mishawaka (IN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

6.5 paid holidays per year

PTO after 60 days

Health, dental, vision, and 401k

Company-paid certification program

Job summary

Cataract & Laser Institute in Mishawaka, IN seeks a Patient Services Representative to facilitate communication among patients, clinicians, and staff. You will verify insurance, obtain pre-authorizations, check patients in/out, schedule appointments, answer phones, and maintain charts.

The role requires attention to detail, strong interpersonal skills, and a commitment to accurate data entry in the EHR. This is a full-time position in a professional medical office environment.

Qualifications

• Experience handling patient communications and scheduling.
• Ability to verify insurance and obtain pre-authorizations.
• Strong phone communication and triage skills.
• Proficiency with patient charts and basic medical records.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies, and services.
• Prepare patient charts prior to appointments and complete upon arrival.
• Process payments, file clean claims, and post insurance data in the EHR.
• Balance cash drawer and daily deposits; monitor reports.
• Manage patient flow and communicate delays to staff.
• Maintain a safe and clean office environment.
• Other duties as assigned by office manager/doctors.

Skills

Insurance verification

Pre-authorizations

Appointment scheduling

Phone support

Medical charting

EHR data entry

Billing inquiries

Patient triage

Tools

EHR software

Job description

POSITION SUMMARY

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre‑authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER

• 6.5 paid holidays per year
• PTO after the first 60 days of employment
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies, and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines)

• Physical Activity: Standing, walking, stooping, grasping, typing, and manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.