Patient Services Representative

Bridgeview Eye Partners; Marion (IN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

PTO

Certification program

Job summary

Bridgeview Eye Partners in Marion, IN seeks a Patient Services Representative to serve as a liaison among patients, doctors, and staff, handling insurance verification, scheduling, and chart management.

You will greet patients, answer calls, schedule appointments, and manage billing inquiries while maintaining accurate records in the EHR system. This full-time role offers growth opportunities and competitive benefits.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office and knowledge of medical coding/billing preferred.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR.
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
• Monitor patient flow throughout the office, properly communicating delays.
• Provide a safe and clean office environment.
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

Skills

Customer service

Phone support

Scheduling appointments

Billing inquiries

Education

High school diploma or equivalent

Tools

EHR

Job description

Description

Job Details

POSITION SUMMARY

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

POSITION LOCATION:

1400 N Baldwin Ave, Marion, IN 46952

What We Offer

• Starting hourly wage of $15-$17, based on previous experience
• 6.5 paid holidays per year + 2 floating holidays
• Approximately 8 days of PTO within first yearFull slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilites

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Education And/Or Experience

• High school graduate, or equivalent
• Previous medical office experience and knowledge in medical coding/billing is preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.