ASC Patient Services Representative

South-Tulsa-Surgery-Center; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

6.5 paid holidays per year

PTO after 60 days

Health, dental, vision, and 401k

Certification program for growth and-w

Job summary

South-Tulsa-Surgery-Center is seeking a Patient Services Representative to serve as the liaison between patients, clinicians, and administrative staff. You will verify insurance, obtain pre-authorizations, check patients in/out, schedule appointments, answer phones, triage, and maintain patient charts to support efficient care delivery.

The role involves handling billing inquiries, responding to patient questions, and ensuring accurate data entry in the EHR.

Qualifications

• Prior office experience is beneficial, but not required, as we have a comprehensive training program.
• Verify insurance, obtain pre-authorizations, check patients in and out, schedule appointments, answer phones, triage, respond to patient inquiries, and maintain charts.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, posting payments and filing claims
• Perform end of day tasks including balancing cash drawer and submitting reports
• Monitor patient flow and communicate delays
• Provide a safe and clean office environment
• Perform other duties as assigned by office manager and doctor(s)

Skills

Customer service

Insurance verification

Appointment scheduling

Billing inquiries

Phone etiquette

Tools

EHR system

Job description

Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team!

POSITION SUMMARY

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER

• 6.5 paid holidays per year
• PTO after the first 60 days of employment
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES

Greet patients in a friendly, professional manner

Answer phone calls, schedule appointments, assist in patient communications and recalls

Respond to patient inquiries about billing, procedures, policies and available services

Prepare patient chart prior to appointment and complete upon patient arrival

Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR

Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports

Monitor patient flow throughout the office, properly communicating delays

Provide a safe and clean office environment

Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines)

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer
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