Patient Services Representative

Bridgeview Eye Partners; Mishawaka (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

6.5 paid holidays per year

PTO after 60 days

Health, dental, vision, and 401k

Certification program for growth

Job summary

Bridgeview Eye Partners in Mishawaka, IN seeks a Patient Services Representative to connect patients with doctors and staff. You will verify insurance, schedule appointments, check in/out, and answer inquiries to support smooth operations.

This role emphasizes accurate data entry in the EHR, handling payments, and coordinating referrals while maintaining a professional, safe office environment. Growth opportunities include certification programs and a comprehensive benefits package.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies, and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from reports, and submitting essential reports
• Monitor patient flow throughout the office, communicating delays
• Provide a safe and clean office environment
• Perform other duties as determined by the office manager and doctor(s)

Job description

POSITION SUMMARY

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre‑authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER

• 6.5 paid holidays per year
• PTO after the first 60 days of employment
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies, and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines)

• Physical Activity: Standing, walking, stooping, grasping, typing, and manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.

Equal Opportunity Employer
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