Compassionate Front Desk Coordinator — Healthcare Scheduling

Berliner Gasthausmission e. V.; Kankakee (IL); On-site; USD 33,000 - 48,000; Full time

Job summary

Community Health Partnership of Illinois (CHP) seeks a compassionate Patient Services Representative to join the CHP Kankakee Health Center. You are the first point of contact, supporting front-desk operations and helping patients with scheduling, insurance questions, and services.

The ideal candidate is professional, patient-focused, detail-oriented, and able to manage multiple tasks in a fast-paced healthcare environment while maintaining patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare, medical office, administrative, or customer service setting preferred.
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask and maintain confidentiality in a fast-paced environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Manage check-in/check-out and accurate data entry.
• Schedule and coordinate patient appointments with clinical staff.
• Answer calls and respond to questions about appointments, services, and insurance.
• Verify and update patient demographic and insurance information.
• Maintain confidential patient records per policies and regulations.

Skills

Customer service

Data entry

Scheduling

Phone etiquette

Confidentiality

Education

High school diploma

Tools

EHR systems

Job description

Community Health Partnership of Illinois (CHP) seeks a compassionate Patient Services Representative to join the CHP Kankakee Health Center. You are the first point of contact, supporting front-desk operations and helping patients with scheduling, insurance questions, and services.

The ideal candidate is professional, patient-focused, detail-oriented, and able to manage multiple tasks in a fast-paced healthcare environment while maintaining patient confidentiality.