Patient Services Representative

Jobtailor; Kailua (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Hawaii is seeking a trainee to assist patients in navigating the healthcare system. You will receive formal and on-the-job training to support referrals and patient access.

As a trainee, you will review and process referrals, track status, complete registrations, and uphold accuracy across accounts, with emphasis on HIPAA and related regulations. Remote work experience is appreciated but the role is grounded in clinical workflow.

Qualifications

• High School diploma or equivalent.
• 1 year of Access Registration or front office healthcare experience.
• Minimum of 3 years in hospital or physician operation.
• Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel.
• Epic hospital system experience.
• Knowledge of communication regulations relating to HIPAA, TCPA and other FCC requirements.
• Experience with insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred.
• Remote working experience.

Responsibilities

• Assist patients by navigating the healthcare system in a trainee capacity.
• Review and process all incoming and outgoing referrals.
• Track referral status and ensure timely follow up.
• Complete patient registration by obtaining and verifying health plan coverage.
• Maintain quality scoring and accuracy on all accounts worked.

Skills

Remote work experience

Basic computer skills

Education

High School or equivalent

Tools

MS Office (Outlook/Word/Excel)

Epic hospital system

Job description

Responsibilities

• Serves in a trainee capacity, receiving formal and on-the‑job training to assist patients navigate through the healthcare system
• Responsible for reviewing and processing all incoming and outgoing referrals
• Tracking referral status and ensuring timely follow up
• Complete patient registration by obtaining and verifying health plan coverage
• Maintain quality scoring and accuracy on all accounts worked

Requirements

• High School or equivalent
• Minimum of 1 year of Access Registration or front office physician healthcare experience
• Minimum of 3 years in hospital or physician operation
• Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel
• Epic hospital system experience
• Knowledge of communication regulations relating to HIPAA, TCPA and other FCC requirements
• Experience with insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred
• Remote working experience