Patient Services Representative

Jobtailor; Wilmington (NC); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Job summary

Jobtailor is seeking a front desk medical receptionist in Wilmington, NC. You will be the first point of contact for patients, process them in a friendly, professional manner, and ensure accurate demographics and insurance information at every visit.

You will schedule and reschedule appointments in the EHR, check in/out patients for appointments, lab work or studies, and verify insurance and pre-authorization numbers when required, while maintaining strict confidentiality and HIPAA compliance.

Qualifications

• Two years of related medical clerical experience or a completed medical secretarial program may substitute for equivalent experience
• High School Diploma or GED equivalent
• Preference: Knowledge of HIPAA and other compliance requirements

Responsibilities

• First point of contact for patients at the clinic
• Process patients in a friendly, professional manner
• Ensure all patient demographic and insurance information is accurate and updated each visit
• Schedule and re-schedule appointments in EHR
• Check in/out patients for appointments, lab work, or studies
• Verify insurance and obtain pre-authorization numbers when required
• Maintain confidentiality of patients and their medical information
• Demonstrate human relations and effective communications skills

Education

High School Diploma or GED

Job description

Responsibilities

• First point of contact for patients at the clinic
• Process patients in a friendly, professional manner
• Ensure all patient demographic and insurance information is accurate and updated each visit
• Schedule and re-schedule appointments in EHR
• Check in/out patients for appointments, lab work, or studies
• Verify insurance and obtain pre-authorization numbers when required
• Maintain confidentiality of patients and their medical information
• Demonstrate human relations and effective communications skills

Qualifications

• Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience
• High School Diploma or GED equivalent
• Preference: Knowledge of HIPAA and other compliance requirements

Core Competencies

Demonstrates proficiency in patient processing, appointment scheduling, and maintaining accurate medical records while ensuring compliance with HIPAA regulations. Strong communication and interpersonal skills are essential for effective patient interactions.