Patient Admissions Representative

Evolving Solution Services; Panama City Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Evolving Solution Services is seeking a friendly and organized healthcare receptionist to manage front-desk activities, assist patients, and coordinate with providers. The role includes patient registration, scheduling, insurance verification, and maintaining confidential records.

Candidates should have 1+ year of healthcare or customer service experience, strong communication skills, and proficiency with Microsoft Office and EHR systems. A high school diploma is required.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in healthcare or customer service.
• Knowledge of insurance plans and EHR systems.
• Excellent people and communication skills.
• Ability to multitask.
• Proficiency in Microsoft Office.

Responsibilities

• Uses PMS, patient portal and appointment reminder systems to manage scheduling and patient interactions.
• Register patients and keep appointments on schedule.
• Maintain patient accounts and update personal and financial information.
• Verify insurance eligibility and send estimates to patients.
• Greet patients and answer routine questions; maintain records and accounts.
• Provide directions and manage mail and deliveries.
• Ensure confidentiality of medical, personal, and financial information.
• Maintain a calm and orderly reception area.
• Oversee office inventory and supplies.

Skills

Communication skills

Multitasking

Customer service

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

PMS software

Patient portal

Appointment reminder systems

Microsoft Office

EHR systems

Job description

The primary responsibilities of this position are as follows:

• Uses practice management software (PMS), patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Register patients, keep patient appointments on schedule by notifying the provider of a patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Verify insurance eligibility and send estimates to patients.
• Serves patients by greeting them, answering routine questions, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone and takes detailed messages as needed.
• Minimizes patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area.
• Collects, sorts, distributes, or prepares mail, messages, or courier deliveries.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Provides directions to the office to new patients, consulting practitioners, and vendors.
• Maintains business office inventory and equipment by checking stock to determine inventory levels, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs, and overseeing the delivery of supplies.
• Other duties as assigned.

Education Required

• High school diploma or equivalent required

Experience Required

• 1+ year of experience in a healthcare or customer service environment.
• Knowledge of insurance plans and EHR systems.
• Excellent people and communication skills.
• Ability to multitask.
• Proficiency in Microsoft Office.

Preferred Skills

• 2+ years of experience in a healthcare setting.