Patient Service Representative

Primor Health; Las Vegas (NV); On-site; USD 32,000 - 46,000; Full time

Job summary

Primor Health is seeking a Patient Service Representative to be the first point of contact for patients. You will greet patients, check them in, and collect essential information and payments.

You will schedule appointments, enter data into the EMR, and route inquiries to appropriate departments while upholding HIPAA privacy standards and providing excellent customer service.

Qualifications

• Experience in a front office or similar role is preferred.
• High school diploma or GED is required.
• Experience using an Electronic Medical Record (EMR) system and basic computer skills are needed.

Responsibilities

• Greet and check-in patients arriving at the clinic.
• Register, schedule, and reschedule appointments.
• Enter patient data into EMR.

Skills

Front desk experience

HIPAA knowledge

Organizational skills

Education

High school diploma or GED

Tools

EMR system

Microsoft Office

Web-based applications

Job description

Description

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.

Essential Duties & Responsibilities:

• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments and collect payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Verifying insurance eligibility
• Accepting lab drop offs from patients
• Other duties as assigned

Requirements

Education, Experience and Qualifications:

• Previous experience in front office or similar role preferred
• High school diploma or GED
• Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
• Ability to learn and follow HIPAA requirements and respect patient privacy rights
• Strong organizational and multitasking skills