Patient Service Representative

Primor Health; Pahrump, Northern (NV, KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Primor Health in Nevada is seeking a Patient Service Representative to be the first point of contact for patients. You will greet patients, check them in, collect payments, and assist with necessary paperwork while handling various customer service and administrative tasks.

Key duties include registering and scheduling patients, entering data into an EMR, answering billing questions, verifying insurance, and routing calls to appropriate departments.

Qualifications

• Previous front office or similar role experience is preferred.
• High school diploma or GED is required.
• Experience using an EMR system and basic computer skills (Microsoft Office, Internet) is expected.
• Ability to follow HIPAA requirements and protect patient privacy.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Greet and check-in patients and assist with scheduling and rescheduling.
• Enter patient data into the EMR.
• Answer questions about billing and collect payments.
• Screen incoming calls and route to appropriate departments.
• Verify insurance eligibility.
• Accept lab drop-offs from patients.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Education

High school diploma or GED

Tools

EMR system

Microsoft Office

Job description

Description

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.

Essential Duties & Responsibilities:

• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments and collect payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Verifying insurance eligibility
• Accepting lab drop offs from patients
• Other duties as assigned

Requirements

Education, Experience and Qualifications:

• Previous experience in front office or similar role preferred
• High school diploma or GED required
• Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
• Ability to learn and follow HIPAA requirements and respect patient privacy rights
• Strong organizational and multitasking skills

Interpersonal Skills:

• Oral communication- Speaks clearly and persuasively in positive or negative situations; listens to others without interrupting and gets clarification when needed; responds well to questions
• Written communication- Writes clearly and informatively; edits work for spelling and grammar
• Teamwork- Willing to assist others when needed
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status and position.
• Problem-Solving- Identifies and resolves problems in a timely manner; develops alternative solutions, maintains composure and a professional manner even when dealing with difficult situations
• Commitment to Company Standards: Follows company procedures: demonstrates ethical behavior in all business dealings