Patient Health Navigator

Berliner Gasthausmission e. V.; Aurora (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Tuition Forgiveness Program

Excellent employee benefits

Mission-driven work environment

Job summary

Community Health Partnership of Illinois (CHP) is seeking a compassionate, organized Patient Health Navigator to join our team in Aurora, Illinois. In this role, you will assist patients in navigating healthcare services, accessing community resources, and overcoming barriers to care.

You will collaborate with clinical staff and community organizations, maintain thorough documentation, protect patient confidentiality, and support referrals and follow-ups.

Qualifications

• High school diploma or equivalent; associate/bachelor in related field preferred.
• Experience in healthcare, patient navigation, or social services preferred.
• Strong communication, interpersonal, and organizational skills.
• Ability to work with patients from diverse backgrounds.
• Ability to maintain confidentiality and handle sensitive information.
• Basic computer and documentation skills.
• Bilingual/Spanish preferred.

Responsibilities

• Help patients navigate healthcare services and access resources.
• Identify barriers and connect to community resources.
• Support appointment scheduling, referrals, follow-up care, and coordination.
• Provide education about healthcare programs and services.
• Coordinate with clinical staff and other service providers.
• Maintain accurate documentation of patient interactions.
• Protect patient confidentiality and HIPAA compliance.

Skills

Communication skills

Interpersonal skills

Organizational skills

Bilingual/Spanish preferred

Basic computer skills

Documentation skills

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

Community Health Partnership of Illinois (CHP) is seeking a compassionate, organized, and patient-focused Patient Health Navigator to join our team in Aurora, Illinois. In this role, you will assist patients in navigating healthcare services, accessing community resources, and overcoming barriers to care while supporting CHP’s commitment to accessible, culturally responsive healthcare.

Community Health Partnership of Illinois is a 501(c)(3) not-for-profit organization that provides primary and preventive healthcare services to uninsured and underserved communities throughout northern and central Illinois. CHP provides access to medical, dental, and behavioral health services, as well as connections to other social services.

Responsibilities

• Assist patients in navigating healthcare services and accessing appropriate resources.

• Identify barriers to care and connect patients with available community and social service resources.

• Support patients with appointment scheduling, referrals, follow-up care, and coordination of services.

• Provide education and guidance to help patients better understand available healthcare programs and services.

• Communicate with clinical staff, community organizations, and other service providers to support continuity of care.

• Maintain accurate and timely documentation of patient interactions and services provided.

• Protect patient confidentiality and comply with HIPAA and organizational policies.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare, social services, public health, or a related field preferred.

• Previous experience in healthcare, patient navigation, community health, social services, or a related setting preferred.

• Strong communication, interpersonal, and organizational skills.

• Ability to work effectively with patients from diverse backgrounds.

• Ability to maintain confidentiality and handle sensitive patient information appropriately.

• Basic computer and documentation skills.

• Bilingual/Spanish preferred.

Benefits

• Tuition Forgiveness Program

• Excellent employee benefits

• Mission-driven work environment

Community Health Partnership of Illinois is an Equal Opportunity Employer.