Patient Services Representative

Fortsmithhospital; Fort Smith (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Fortsmithhospital in Fort Smith, AR seeks a Patient Services Representative to support the Emergency Center's front desk, registration and billing processes. The role emphasizes friendly check-in/out, accurate data collection, and professional communication with patients and staff.

Minimum 2 years in a Patient Access role in hospital/ER settings; high school diploma required. The position involves cash handling, EMR use, and maintaining clean, organized patient areas daily.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Greets patients and guests with a cheerful demeanor.
• Directs patients to needed services.
• Collects demographics and signatures for billing.
• Maintains patient information logs and handles phone inquiries.
• Manages office supplies and keeps reception area clean.
• Collects payments for co-pays and balances.
• Maintains financial ledger and daily reconciliations.
• Assists in keeping patient areas and restrooms clean.
• Interacts courteously with patients, families, physicians, and team members.
• Attends monthly staff meetings and participates in performance improvement.
• Assists management with extra tasks as assigned.
• Stock supplies in patient care areas.
• Assist with patient restraint procedures and documentation.
• Attend scheduled meetings as required.

Skills

Communication skills

Organizational skills

Attention to patient confidentiality

Customer service

Education

High School Diploma or equivalent

Tools

EMR (Electronic Medical Records)

Job description

## Patient Services RepresentativeApplylocations: Fort Smith ERtime type: Full timeposted on: Posted Todayjob requisition id: JR100321Patient Services RepresentativeThe **Patient Access Representative (PAR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring that patients receive the care they need while upholding the healthcare facility's standards.**Qualifications required*** High School Diploma or equivalent* Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred**Essential Job functions and responsibilities**1. **Front Desk Operations:*** Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:*** Collect payments via cash, checks, and credit cards for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:*** Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:*** Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:*** Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:*** Assist management with additional tasks or projects as assigned**Nonessential Job functions:*** Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies*** Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:*** Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:*** OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials