Patient Services Representative

Nutex Health, Inc.; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Nutex Health, Inc. in Fort Smith is seeking a Patient Access Representative to ensure smooth check-in and check-out, accurate demographic capture, and high-quality patient service in a fast-paced emergency setting.

The role requires welcoming communication, attention to privacy, and the ability to work with billing, admitting, and scheduling teams; prior ER experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years in a Patient Access Representative role within a hospital, ER, or clinic.
• Experience with medical registration, admitting, and scheduling in ER settings preferred.

Responsibilities

• Front Desk Operations: Greet patients, determine services, collect demographics, and maintain logs.
• Financial Responsibilities: Collect payments and reconcile patient accounts.
• Facility Cleanliness: Help maintain a clean and welcoming environment.
• Communication Skills: Interact with patients, families, physicians, and staff.
• Professional Development: Attend monthly staff meetings and participate in improvement activities.
• Other Duties: Assist management with additional tasks as assigned.

Skills

Communication skills

Customer service

Teamwork

EMR proficiency

Education

High School diploma or equivalent

Tools

EMR systems

Job description

## Patient Services RepresentativeApplylocations: Fort Smith ERtime type: Full timeposted on: Posted Todayjob requisition id: JR100321Patient Services RepresentativeThe **Patient Access Representative (PAR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring that patients receive the care they need while upholding the healthcare facility's standards.**Qualifications required*** High School Diploma or equivalent* Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred**Essential Job functions and responsibilities**1. **Front Desk Operations:*** Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:*** Collect payments via cash, checks, and credit cards for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:*** Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:*** Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:*** Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:*** Assist management with additional tasks or projects as assigned**Nonessential Job functions:*** Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies*** Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:*** Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:*** OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials