Patient Services Representative

Starkey Ranch Hospital; Odessa (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Starkey Ranch Hospital is seeking a Patient Services Representative to support the Emergency Center's front desk operations, ensuring smooth check-in and accurate registration and billing. You will interact with patients, families, and staff while maintaining confidentiality and accuracy in all records.

You will handle payments, coordinate with clinical teams, and help keep the facility welcoming and efficient.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years in a Patient Access Representative role.
• Experience in medical registration, admitting, and ER scheduling preferred.
• Strong communication and confidentiality commitments.

Responsibilities

• Greet patients and guests with a cheerful demeanor and direct them appropriately.
• Collect demographic information and obtain signatures for billing accuracy.
• Maintain logs, manage phone inquiries, and keep a welcoming front desk.
• Process payments for co-pays and account balances; perform daily reconciliation.
• Assist in maintaining cleanliness of patient areas and restrooms.
• Attend staff meetings and participate in performance improvement activities.
• Support management with additional tasks or projects as assigned.

Skills

Communication

Organization

Patient confidentiality

Safety awareness

Customer service

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Patient Services RepresentativeThe Patient Services Representative plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.Qualifications requiredHigh School Diploma or equivalentMinimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or ClinicPrevious experience in medical registration, admitting, and scheduling in an ER setting is preferredEssential Job functions and responsibilities1. Front Desk Operations:Greet patients and guests with a cheerful demeanorDetermine necessary services and direct patients accordinglyCollect demographic information and ensure proper signatures for billing accuracyMaintain logs of patient information and manage phone inquiries professionallyManage office supplies and maintain a clean and welcoming environment2. Financial Responsibilities:Collect payments via cash, checks, and credit card for co-pays and account balancesMaintain an accurate financial ledger and perform daily reconciliation of patient accounts3. Facility Cleanliness:Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms4. Communication Skills:Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values5. Professional Development:Attend monthly staff meetings and engage in performance improvement activities6. Other Duties:Assist management with additional tasks or projects as assignedNonessential Job functions:Support patient care areas by ensuring appropriate supplies are stockedAssist with patient restraint procedures and documentation as neededAttend scheduled meetings as requiredJob CompetenciesProficient in navigating and utilizing Electronic Medical Records (EMR)Understanding and compliance with Hospital Policies and ProceduresCommitment to ongoing education and professional developmentPhysical Requirements:Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, MobilityFrequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistanceOccasional: Climbing, Kneeling, Distinguishing colorsRarely: Exposure to electric shock and confined spacesWork Environment:OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials