Patient Service Representative (FT, nights)

Nutex Health, Inc.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Nutex Health, Inc. is seeking a Patient Service Representative (FT, nights) for the Jacksonville ER & Hospital.

The role focuses on smooth check-in and check-out processes, accurate demographics, and confident handling of patient interactions. You will work with the Emergency Center team to greet patients, collect payments, maintain records in EMR, and support a clean, welcoming environment while protecting patient privacy and safety.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic.
• Experience with medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: greet patients, determine services, collect demographics, and log information.
• Financial Responsibilities: collect payments and reconcile patient accounts.
• Facility Cleanliness: maintain a clean and welcoming environment.
• Communication Skills: interact courteously with patients, families, physicians, and staff.
• Professional Development: attend monthly staff meetings and participate in improvement activities.
• Other Duties: assist management with additional tasks as assigned.

Skills

Strong communication

Organizational skills

Patient confidentiality

Education

High School Diploma or equivalent

Tools

EMR

Job description

## Patient Service Representative (FT, nights)Applylocations: Jacksonville ER & Hospitaltime type: Full timeposted on: Posted Todayjob requisition id: JR100332Patient Service Representative (FT, nights)The **Patient Access Representative (PAR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.**Qualifications required*** High School Diploma or equivalent* Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred**Essential Job functions and responsibilities**1. **Front Desk Operations:*** Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:*** Collect payments via cash, checks, and credit card for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:*** Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:*** Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:*** Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:*** Assist management with additional tasks or projects as assigned**Nonessential Job functions:*** Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies*** Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:*** Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:*** OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials