Patient Access Representative (FT, Day-shift)

The Colony - TC; Colony (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

The Colony - TC is hiring a full-time Patient Access Representative for day shifts to ensure smooth check-in/check-out in the Emergency Center. The role emphasizes strong communication, organization, and patient confidentiality.

Responsibilities include greeting patients, collecting demographics for billing, managing calls, handling co-pay collections, and supporting facility cleanliness. Applicants should have at least a high school diploma and 2 years in a similar role.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 2 years of experience in a Patient Access Representative role in a Hospital, ER, or Clinic is preferred.
• Experience in medical registration, admitting, and scheduling in an ER setting is advantageous.

Responsibilities

• Greet patients and guests with a cheerful demeanor and direct them to services.
• Collect demographic information and obtain signatures for billing accuracy.
• Manage phone inquiries and maintain patient information logs professionally.
• Collect payments via cash, checks, and credit card for co-pays and balances with daily reconciliation.
• Assist in maintaining cleanliness of the facility, including patient areas and restrooms.
• Attend monthly staff meetings and participate in performance improvement activities.

Skills

Communication skills

Organizational skills

Patient confidentiality

EMR familiarity

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Patient Access Representative (FT, Day-shift)The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.Shift: Full-time, DAYSQualifications requiredHigh School Diploma or equivalentMinimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or ClinicPrevious experience in medical registration, admitting, and scheduling in an ER setting is preferredEssential Job functions and responsibilities1. Front Desk Operations:Greet patients and guests with a cheerful demeanorDetermine necessary services and direct patients accordinglyCollect demographic information and ensure proper signatures for billing accuracyMaintain logs of patient information and manage phone inquiries professionallyManage office supplies and maintain a clean and welcoming environment2. Financial Responsibilities:Collect payments via cash, checks, and credit card for co-pays and account balancesMaintain an accurate financial ledger and perform daily reconciliation of patient accounts3. Facility Cleanliness:Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms4. Communication Skills:Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values5. Professional Development:Attend monthly staff meetings and engage in performance improvement activities6. Other Duties:Assist management with additional tasks or projects as assignedNonessential Job functions:Support patient care areas by ensuring appropriate supplies are stockedAssist with patient restraint procedures and documentation as neededAttend scheduled meetings as requiredJob CompetenciesProficient in navigating and utilizing Electronic Medical Records (EMR)Understanding and compliance with Hospital Policies and ProceduresCommitment to ongoing education and professional developmentPhysical Requirements:Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, MobilityFrequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistanceOccasional: Climbing, Kneeling, Distinguishing colorsRarely: Exposure to electric shock and confined spacesWork Environment:OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials