Patient Registration Representative

AppleOne Employment Services; Downey (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

AppleOne Employment Services in Downey, CA seeks a Patient Registration Representative I to support registration and pre-registration of outpatient and inpatient accounts. Onsite position with weekend shifts, focusing on securing patient liability including copayments and deductibles with accuracy and hospitality.

The role requires 1+ year in healthcare front desk or billing, HIPAA compliance, strong typing (45 wpm), and excellent communication.

Qualifications

• 1+ year of medical office /hospital/medical billing work experience required.
• Insurance knowledge required.
• Strong typing skills 45 and up wpm is required.
• Excellent written and verbal communication with staff, patients, guarantors, insurance companies, and physicians.
• Attention to detail; good English spelling, reading and mathematical skills.
• Ability to learn quickly and follow policies or directions from Supervisor.
• Strong computer skills; Word and Excel; ability to maneuver through multiple screens.
• Medical terminology knowledge strongly preferred.
• Ability to multi-task in a fast, high pressure environment.
• Strict adherence to HIPAA laws.
• Strong analytical and problem-solving skills.
• Excellent customer service and phone skills with a medical background.
• Ability to travel to off-site locations (Outpatient only).
• Bilingual Spanish or Chinese (Mandarin) preferred.

Responsibilities

• Registers and pre-registers outpatient and inpatient accounts to enable access to care.
• Calculates and secures patient liability including copayments, coinsurance and deductibles.
• Performs registration tasks efficiently, accurately, and hospitably to meet patient, physician and hospital needs.

Skills

Medical office experience

Insurance knowledge

Typing 45 wpm

HIPAA compliance

Customer service

Communication skills

MS Word/Excel

Bilingual preferred

Education

High school diploma

Medical terminology knowledge

Job description

Title: Patient Registration Representative I

Shift: 5 shifts/ 8 hours 3:00pm-11:30pm weekends required

Remote or Onsite: Onsite

POSITION SUMMARY

Enables patients to secure access to care by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including copayments, coinsurance and deductibles in an efficient, accurate and hospitable manner to ensure that the patient, physician and hospital’s needs are met.

QUALIFICATIONS

• 1+ year of medical office /hospital/medical billing work experience.
• Insurance knowledge required.
• Strong typing skills 45 and up wpm is required.
• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required.
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor.
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner.
• Medical terminology knowledge strongly preferred.
• Ability to multi-task in a fast and high pressured environment.
• Stringent adherence to all HIPAA laws.
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only).

EDUCATION/EXPERIENCE/TRAINING

• 1 year experience in a high volume healthcare facility or medical office setting with strong computer and customer service experience required.
• High school graduate required or equivalent, evidence of continuing education preferred.
• Medical terminology strongly preferred.
• Insurance and billing experience strongly required.
• Drivers License; ability to travel to off-site locations (Outpatient only).
• Bilingual Spanish or Chinese (Mandarin) preferred.

QUALIFICATIONS

• 1+ year of medical office /hospital/medical billing work experience.
• Insurance knowledge required.
• Strong typing skills 45 and up wpm is required.
• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required.
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor.
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner.
• Medical terminology knowledge strongly preferred.
• Ability to multi-task in a fast and high pressured environment.
• Stringent adherence to all HIPAA laws.
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only).

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.