Patient Services Representative

Premier Health Partners PC; Buffalo (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO and holidays

Comprehensive health coverage (HRA)

Dental, vision, life insurance

Job summary

Premier Health Partners, PC in Buffalo, NY is seeking a Patient Services Representative (Receptionist) to be the first point of contact for patients and ensure a smooth experience. You will greet and check in patients, verify demographics, collect co-pays, and route calls to the appropriate nurse or provider.

Strong organizational and customer service skills, plus 1–2 years in a medical front desk role and EMR experience, are highly valued in this ambulatory setting.

Qualifications

• High School diploma or equivalent required.
• 1–2 years front desk, scheduling, and customer service experience preferred.
• Experience with EMR and medical office software.
• Knowledge of medical terminology.
• Strong organizational and time-management skills.

Responsibilities

• Greet and check in patients, verify demographics, collect co-pays.
• Answer and direct calls; triage urgent clinical needs as needed.
• Schedule appointments and manage calendar; reschedule as required.
• Verify insurance information and processing authorizations.
• Maintain accurate patient records in EMR and paper files.
• Protect patient confidentiality per HIPAA guidelines.
• Support staff with chart retrieval and reporting.
• Provide excellent customer service to patients and families.

Skills

Front desk operations

Customer service

Time management

Organizational skills

Interpersonal skills

Medical terminology

Education

High School diploma

Tools

EMR systems

Medical office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time General Staff Buffalo, NY, US

4 days ago Requisition ID: 1280

Salary Range: $17.00 To $20.00 Hourly

Premier Health Partners, PC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a highly organized and patient-focused individual to join our ambulatory team as a Patient Services Representative (Receptionist). As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience. If you have experience in a medical office setting and possess strong administrative skills, we encourage you to apply.

Job Duties

• Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays
• Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs.
• Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed.
• Verify patient insurance information and process authorizations
• Assists with patient registration prior to appointment and data entry
• Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities.
• Ensures patient confidentiality in compliance with HIPAA regulations
• Participates in staff development and staff meetings
• Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
• Perform other duties assigned by management.

Benefits

We offer a competitive salary and benefits package. The hiring range is between $17.00-$20.00 per year/hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education

• High School diploma or equivalency, required

Experience

• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred
• Knowledge in Electronic Medical Records (EMR) and other medical office software
• Strong organizational and time management skills with the ability prioritize tasks
• Knowledge of medical terminology and basic healthcare procedures
• Strong customer service skills to provide a positive experience for patients and their families

Premier Health Partners, PC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.