Patient Services Representative

Grider Support Services, LLC; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO

Paid holidays

Excellent medical coverage

Dental insurance

Vision insurance

Life insurance

Job summary

Grider Support Services, LLC is seeking a patient services representative (receptionist) in Buffalo, NY to be the first contact for patients, checking in, scheduling, and coordinating care in a medical office.

The role requires a high school diploma and 1–2 years of front desk experience, EMR familiarity, and strong customer service and organizational skills. The position offers full-time hours with a competitive hourly salary and comprehensive benefits.

Qualifications

• High School diploma or equivalency, required.
• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred.
• Knowledge in Electronic Medical Records (EMR) and other medical office software.
• Strong organizational and time management skills with the ability prioritize tasks.
• Knowledge of medical terminology and basic healthcare procedures.
• Strong customer service skills to provide a positive experience for patients and their families.

Responsibilities

• Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays
• Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs.
• Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed.
• Verify patient insurance information and process authorizations
• Assists with patient registration prior to appointment and data entry
• Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities.
• Ensures patient confidentiality in compliance with HIPAA regulations
• Participates in staff development and staff meetings
• Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
• Perform other duties assigned by management.

Skills

Front desk operations

Patient scheduling

Phone handling

Customer service

EMR

Medical terminology

Time management

Data entry

Education

High School diploma or equivalency

Tools

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time General Staff Buffalo, NY, US

Salary Range: $18.00 To $20.50 Hourly

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a highly organized and patient-focused individual to join our ambulatory team as a Patient Services Representative (Receptionist). As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience. If you have experience in a medical office setting and possess strong administrative skills, we encourage you to apply.

Job Duties

• Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays
• Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs.
• Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed.
• Verify patient insurance information and process authorizations
• Assists with patient registration prior to appointment and data entry
• Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities.
• Ensures patient confidentiality in compliance with HIPAA regulations
• Participates in staff development and staff meetings
• Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
• Perform other duties assigned by management.

Benefits:

We offer a competitive salary and benefits package. The hiring range is between $18.00-$20.50* hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education:

• High School diploma or equivalency, required

Experience:

• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred
• Knowledge in Electronic Medical Records (EMR) and other medical office software
• Strong organizational and time management skills with the ability prioritize tasks
• Knowledge of medical terminology and basic healthcare procedures
• Strong customer service skills to provide a positive experience for patients and their families

Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.