Patient Services Representative - 26465

General Physician, P.C; City of Dunkirk (NY); Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

Free Parking

Job summary

General Physician, P.C. is seeking a Medical Receptionist (PSR) to be the first point of contact for patients and families. You will handle check-in/check-out and schedule appointments to ensure smooth operations and patient flow.

You will verify demographics and insurance, collect co-pays, process forms, and prepare charts per protocol, while using the EMR system to document interactions and coordinate care across service lines.

Qualifications

• Experience in healthcare facility or strong customer service is preferred.
• Knowledge of insurance and medical terminology is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the initial contact with patients and families, handling check-in, check-out, and appointment scheduling.
• Verify patient demographics and insurance eligibility, process forms, collect co-payments, and follow service line protocols.
• Complete pre-registration, verify insurance, contact patients with questions, review financial responsibility, and prep charts.
• Check out patients, schedule follow-ups, provide paperwork, and document interactions in the EMR promptly.
• Manage mail and faxes, process medical record requests and referrals.
• Process end-of-day cash and credit card reconciliations.
• Perform general office duties like document prep, scanning, filing.
• Maintain waiting room cleanliness and inform patients about appointment timeliness.
• Ensure a safe, secure, healthy work environment per regulations.
• Deliver exemplary customer service to ensure a positive patient experience.
• Perform other duties as assigned by management.

Skills

Healthcare experience

Customer service

Insurance knowledge

Tools

EMR system

Job description

Scheduled Work Hours: M-F / 8:00a-4:30p - Flexible Schedule
Regular Work Week: Monday through Friday
Work Arrangement : Hybrid
*Pay Range: $17.37 -$23.89

Free Parking!

Benefits Information

Why General Physician P.C.?

Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
Comprehensive Benefits: Medical, dental, vision, and more.
Generous PTO: Enjoy your well-deserved time off.
401(K) with 3% Employer Contribution: Secure your financial future.
Employee Discounts: Exclusive deals, including Verizon Wireless.

Job Description

Join General Physician, P.C. Are you a Medical Receptionist (PSR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PSR's to our growing family.

What you will be doing:

The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.

• Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
• Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
• Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients. Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner.
• Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
• Process end-of-day reconciliation of cash and credit card payments.
• Perform general office duties such as document preparation, scanning, and filing.
• Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
• Deliver exemplary customer service to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

Education And Experience

• Proven work experience in a healthcare facility or strong customer service experience preferred Knowledge of insurance and medical terminology preferred
• Strong written and verbal communication skills with ability to utilize computer programs

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

EEO is the Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled