New Patient Coordinator

Talentify; Buffalo (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical coverage

Job summary

Premier Health Partners, P.C. is seeking a New Patient Coordinator for its Endocrinology department in Williamsville, NY. The role serves as the first contact, coordinating appointments, managing records, and guiding patients through intake with a focus on excellent service.

The position requires 1-2 years of front desk experience, strong communication, and organizational skills. Full-time hours are Monday–Friday, with competitive pay and benefits including PTO and healthcare.

Qualifications

• Front desk operations and patient scheduling experience preferred.
• Strong customer service and problem-solving skills required.
• Excellent organizational and communication abilities essential.

Responsibilities

• Obtain and scan medical records for consultations and coordinate with providers.
• Schedule new patient consultations and ensure proper appointment setup.
• Confirm consultation appointments and prepare necessary paperwork for patients.
• Provide front office support and cover PSR duties as needed.
• Facilitate onboarding for new patients and act as primary point of contact.

Skills

Front desk operations

Patient scheduling

Customer service

Communication skills

Organizational skills

Education

High School diploma or equivalency

Job description

Premier Health Partners, P.C.is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a highly organized and patient-focused individual to join our ambulatory team as a New Patient Coordinator. As the first point of contact for our patients, you will play a crucial role to the practice by coordinating appointments, managing patient records, gathering information, and communicating with patients and providers to provide care.

Location: 55 Spindrift Dr Williamsville, NY 14221

Department: Endocrinology

Shift: Full-Time | Monday–Friday, between 7:30am-4:30pm

Job Duties

• Obtains and scans medical records for consultations, including retrieving information via HealtheLink, contacting referring providers, and following up with lab companies as needed
• Schedules new patient consultations by coordinating with providers, ensuring availability and proper appointment setup
• Confirm consultation appointments and send out necessary paperwork to patients in advance
• Provides cross-coverage for front office Patient Service Representative (PSR) duties, assisting with check-in, scheduling, and general front desk support as needed
• Facilitates personalized onboarding for new patients, ensuring they feel welcomed and supported throughout the intake process
• Serves as a single point of contact for new patients, streamlining communication related to appointment scheduling, insurance verification, and paperwork completion
• Reduces wait times and improves appointment efficiency by proactively collecting required documentation prior to the visit
• Perform other duties assigned by management.

Benefits

We offer a competitive salary and benefits package. The hiring range is between $19.00 to $22.00* per hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education

• High School diploma or equivalency, required

Experience

• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred

Skills & Competencies

• High School diploma or equivalency
• 5 years in an office setting, preferred
• Exceptional customer service skills and problem solving skills
• Strong organizational and communication skills

Premier Health Partners, P.C.. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.