Bilingual Front Desk Patient Advocate

Zufall Health; Plainsboro Township (NJ); On-site; USD 23,000 - 27,000; Full time

Job summary

Zufall Health Center is seeking a Patient Representative to greet patients, handle inquiries, complete registrations, and conduct intake as needed. The role requires bilingual English and Spanish skills and patience in guiding patients through processes while protecting confidentiality.

The PR will perform eligibility checks, collect payments, and coordinate with medical staff to ensure smooth patient flow. A high school diploma is required, with medical or billing coursework preferred.

Qualifications

• High school diploma required; medical or insurance coursework preferred.
• Bilingual in English and Spanish is required.
• Customer service experience and ability to work with minimal supervision.

Responsibilities

• Greets patients and directs to destinations; answers phones and schedules appointments.
• Performs eligibility checks for insurances and collects payments with receipts.
• Maintains confidentiality and communicates with staff and patients professionally.
• Prepares forms, prints requisitions, and supports registration and intake processes.
• Keeps work areas neat and presents a professional image in public areas.

Skills

Customer service

Bilingual English/Spanish

Work independently

Education

High school diploma

Medical/insurance coursework preferred

Tools

Microsoft Word

Electronic Medical Records (EMR)

Job description

Zufall Health Center is seeking a Patient Representative to greet patients, handle inquiries, complete registrations, and conduct intake as needed. The role requires bilingual English and Spanish skills and patience in guiding patients through processes while protecting confidentiality.

The PR will perform eligibility checks, collect payments, and coordinate with medical staff to ensure smooth patient flow. A high school diploma is required, with medical or billing coursework preferred.