Patient Services Rep / Claremore

Hillcrest Hospital Claremore; Claremore (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Hillcrest Hospital Claremore is seeking a day shift, full-time Patient Services Representative in Claremore, OK. The role combines customer service with insurance verification, registration, data entry, and scheduling responsibilities to support smooth patient flow and accurate records.

You will greet patients, collect information, process payments, and coordinate with clinical staff while upholding the hospital's policies and delivering quality service in a team-based environment.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Previous medical office experience would be a plus.

Responsibilities

• Manage patient flow and ensure medical record availability and completeness.
• Schedule physician/provider appointments and maintain appointment schedules.
• Greet patients and visitors, determine needs, and assist promptly and courteously.
• Answer telephone in a customer-friendly manner.
• Collect and verify patient information and enter into registration system.
• Receive payments and complete charge slips for data entry.
• Be a team player and uphold Hillcrest Healthcare System policies.

Skills

Customer service

Insurance verification

Registration

Data entry

Education

High School Diploma or GED

Job description

Join our team as a day shift, full-time, Patient Services Rep in Claremore, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Hillcrest Hospital Claremore is a 49-bed acute care medical center offering a wide range of inpatient and outpatient services, including maternity, cardiology, emergency, orthopedics, alcohol withdrawal stabilization, gastroenterology and surgery.

• Multi-faceted position consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner.
• Answers telephone promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters into registration system.
• Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• Responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements:

• High School Diploma or GED

Preferred Requirements:

• Previous customer service experience preferred
• Previous medical office experience would be a plus