Patient Services Rep / Claremore

Ardent Health Services; Claremore (OK); On-site; USD 32,000 - 40,000; Full time

Job summary

Ardent Health Services is seeking a Day Shift, full-time Patient Services Rep in Claremore, OK. The role combines front-desk reception, registration, insurance verification, and data entry to support patient flow and accurate record keeping.

Responsibilities include greeting patients, verifying information, scheduling visits, collecting payments, and ensuring complete medical records. Prior healthcare office experience is a plus and HS diploma is required.

Qualifications

• Experience in customer service roles preferred.
• Understanding of medical office procedures is a plus.
• Ability to verify insurance information accurately.

Responsibilities

• Assist patients and visitors with a friendly, timely greeting.
• Verify insurance coverage and collect necessary information.
• Register patients and schedule physician/provider appointments.
• Maintain accurate medical records and data entry.
• Handle payments and process charges.
• Support policy adherence and team collaboration.

Skills

Customer service

Insurance verification

Registration

Data entry

Scheduling

Phone etiquette

Education

High School Diploma or GED

Tools

Registration system

Job description

Join our team as a day shift, full-time, Patient Services Rep in Claremore, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Hillcrest Hospital Claremore is a 49-bed acute care medical center offering a wide range of inpatient and outpatient services, including maternity, cardiology, emergency, orthopedics, alcohol withdrawal stabilization, gastroenterology and surgery.

• Multi-faceted position consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner.
• Answers telephone promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters into registration system.
• Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• Responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Job Requirements:

• High School Diploma or GED

Preferred Requirements:

• Previous customer service experience preferred
• Previous medical office experience would be a plus