Referrals Specialist- Medical Assistant

Western North Carolina Community Health Services; North Carolina; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health plans

Paid holidays

Paid time off

No weekend work

Retirement plan

Job summary

Western North Carolina Community Health Services (WNCCHS) is seeking a Referrals Specialist (Medical Assistant) to coordinate continuity of care between providers and community specialists. The role requires clinical knowledge, superb patient service, and collaboration with physicians, nurses, case managers, and other departments.

The Referrals Specialist is based at Minnie Jones Health Center in Asheville, NC and will manage referral requests for diagnostic testing and specialty care during

Qualifications

• Medical Assistant experience required.
• One year of medical office operations experience required.
• Excellent communication skills.
• Ability to multitask, work under pressure and meet deadlines.
• Attention to detail and teamwork.

Responsibilities

• Receive, process, and follow up on all medical referral requests for diagnostic testing, medical specialists, and other providers.

Skills

Medical Assistant experience

Medical office operations

Multitasking

Excellent communication

Independent work

Attention to detail

Tools

Epic EHR

Job description

Referrals Specialist- Medical Assistant

Are you passionate about helping the underserved?
Western NC Community Health Services (WNCCHS) is a non-profit, Federally Qualified Community Health Center (FQHC). We provide patient centered, team-based primary care to residents of Western North Carolina.
We are seeking a Referrals Specialist (RS) with excellent customer service skills. The RS will be working collaboratively with physicians, nurses, case managers, and other departments to coordinate continuity of care between providers and community specialists. The Referrals Specialist brings clinical knowledge to referral management and is responsible for receiving, processing, and following up on all medical referral requests for diagnostic testing, medical specialists, and other providers.
The Referrals Specialist is an in-person role at

Minnie Jones Health Center (MJHC)

257 Biltmore Avenue

Asheville, NC 28801

MJHC is only open during the day, Monday through Friday from 8 am to 6 pm.
Therefore, our staff is not required to work evenings, nights, weekends or WNCCHS observed holidays.

QUALIFICATIONS:

• Medical Assistant experience required
• One-year medical office operations experience required
• Able to multitask, work under pressure and meet deadlines
• Excellent communication skills
• Ability to work independently and as a team member
• Attention to detail

CERTIFICATION:

• Medical Assistant Certification with American Association of Medical Assistants (AAMA) or National HealthCareer Association (NHA) or similar organization

PREFERRED SKILLS:

• Bilingual (English/Spanish or English/ Russian/ Ukrainian) candidates, preferred
• Previous experience in referral management, preferred
• Familiarity with role of FQHCs in the community, preferred

WORK/LIFE BENEFITS

• Competitive health plans for employees and dependents including medical, dental, vision, and telehealth
• Up to Two (2) Floating Holidays
• Up to Eleven (11) Paid Holidays
• Biweekly Accrued PTO (156 hours 1st yr based on 40 hr work wk)
• No weekends, or holiday work required

FINANCIAL WELL-BEING BENEFITS

• 403(b) Retirement Savings with Match
• Employer Paid Life Insurance

CAREER GROWTH BENEFITS

• Monthly Staff Meetings and Training
• Relias Learning Management System (LMS)
• Continued Medical Education (CME) & Continuing Education (CEU)
• Epic Electronic Health Records (EHR) platform

Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs, or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Hourly rate ranges from $19.23 to $21.63 based on education, certification, and experience.