Patient Services Rep, Bilingual Mandarin Required

RWJBarnabas Health; Florham Park (NJ); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Paid Time Off

Retirement Plans

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Tuition Reimbursement

Job summary

RWJBarnabas Health seeks a Patient Services Representative for the Florham Park Multispecialty department. The role requires bilingual English/Mandarin abilities to support patients, coordinate with providers, and manage scheduling and clerical tasks.

Day shift, 40 hours weekly, with occasional Saturdays. You will assist with check-in/out, answer questions, and maintain patient records while ensuring safety and privacy.

Qualifications

• High School Diploma or GED required.
• Bilingual in English/Mandarin required.
• Relevant experience and/or training, or equivalent combination of education and experience.
• Demonstrates a clear understanding of patient satisfaction and safety.
• Strong oral and written communications skills.
• Attention to accuracy and detail.
• Able to multitask and work under pressure.
• Ability to work independently and in a team environment.

Responsibilities

• Performs patient check-in and check-out functions.
• Answers routine questions in person and over the telephone.
• Performs basic clerical tasks such as copying, scanning, faxing, sorting and distributing mail.
• Creates and maintains health record information, files and organizes as needed.
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.

Education

GED

Associates Degree

Bachelor's Degree

Bilingual English/Mandarin

Strong communication

Attention to detail

Multitasking

Teamwork

Tools

EMR systems

Job description

Patient Services Rep, Bilingual Mandarin Required

Req #: 0000255688

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Florham Park Multispecialty

Pay Range: $21.07 - $26.22 per hour

Location: 222 Columbia Turnpike, Florham Park, NJ 07932

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: Florham Park Multispecialty

Req #: 0000255688

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

Qualifications:

Required:

• High School Diploma or General Education Degree (GED)
• Must be bilingual in English/Mandarin
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communications skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment

Preferred:

• Chinese Mandarin speaking preferred
• Associates Degree or Bachelor's Degree
• Previous medical receptionist experience or background in general office
• Knowledge of medical terminology and electronic medical record (EMR) systems

Scheduling Requirements:

• Day shift, 8:30am-5:00pm
• Monday through Friday
• 1-2 Saturdays per month, 8:00am-4:00pm
• Full-Time, 40 Hours Per Week

Essential Functions:

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ....and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer