Patient Services Rep, CMA Required

RWJBarnabas Health

Warren Township (NJ)

On-site

USD 29,000 - 36,000

Full time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

PTO

Medical Insurance

Dental/ Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

Flexible Spending Accounts (FSA)

Wellness Programs

Voluntary Benefits

Employee Discounts

Job summary

RWJBarnabas Health in Warren, NJ seeks a Patient Services Rep to greet and assist patients, manage check-in/check-out, and coordinate appointments with a courteous, patient-centered approach.

The role requires a High School Diploma or GED and CMA certification, with preferred further education. You will work with physicians and staff to ensure accurate records and smooth daily operations.

Qualifications

Requires High School Diploma or GED and CMA certification.
Preferred: Associate's or Bachelor's degree.
Strong customer service and communication skills.
Familiarity with medical terminology and EMR systems.

Responsibilities

Greet and check-in/check-out patients with professionalism.
Review schedules and prepare for visits, coordinating follow-ups.
Schedule appointments and manage follow-ups as needed.
Answer routine questions in person or by phone with courtesy.
Handle clerical tasks like copying, scanning and mail.
Maintain and organize patient health records.
Coordinate with insurers for pre-authorizations.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Integrity

Education

High School Diploma or GED

Certified Medical Assistant Certification

Associate's or Bachelor's degree (preferred)

Tools

EMR systems

Medical terminology

Job description

Position Details

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group, 8 Mountain Blvd, Warren, NJ 07059

Department: Comprehensive Family Medicine

Req #: 0000263152

Status: Full-Time / Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

About the role

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

Typical day

Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
Scheduling patient appointments and coordinating follow-up visits as needed.
Answering routine questions in person and over the telephone while providing exceptional customer service.
Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
Creating, maintaining, filing, and organizing patient health record information.
Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

Who might be a good fit?

You are passionate about delivering excellent customer service and creating a positive patient experience.
You communicate clearly and compassionately with patients, families, and team members.
You stay organized and can effectively manage multiple priorities in a fast-paced environment.
You pay close attention to detail and value accuracy in your work.
You work well independently and collaboratively as part of a team.
You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
Schedule: Day shift, Monday through Thursday 7:30am-4:30pm & Fridays 7:30am-3:30pm, Full-Time 40 hours per week.

Qualifications

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. A Certified Medical Assistant Certification is required as well. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems.

Benefits