Patient Services Rep

RWJBarnabas Health; West Orange (NJ); On-site; USD 29,000 - 36,000; Full time

Job summary

RWJBarnabas Health is seeking a Patient Services Representative for the Barnabas Health Medical Group in West Orange. You will support front desk operations, check-in/out, scheduling, and basic clerical tasks to ensure a smooth patient experience.

As part of the MG Pediatric ENT West Orange team, you will coordinate with physicians and staff to maintain accurate health records, assist with insurance pre-authorizations, and protect patient privacy in a fast-paced environment.

Qualifications

• Must have a High School Diploma or GED and relevant experience or training.
• Bilingual (Spanish/English) highly preferred.
• Strong oral and written communication skills and a commitment to patient satisfaction and safety.

Responsibilities

• Greet and check-in/check-out patients with professionalism and compassion.
• Review schedules and prepare for patient visits; coordinate follow-up appointments as needed.
• Schedule appointments and coordinate with insurance providers; handle pre-authorizations and certifications as necessary.
• Perform clerical tasks including copying, scanning, faxing, sorting and distributing mail.
• Maintain patient health record information accurately and securely.

Skills

Customer service

Organization

Communication

Bilingual (Spanish/English)

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

EMR systems

Scheduling software

Job description

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: MG Pediatric ENT West Orange

Req #: 0000263873

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.
• Schedule: Day shift, Monday through Friday 8:00am-4:30pm, Full-Time 40 hours per week

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Bilingual (Spanish/English) highly preferred.