Patient Services Rep, Float

RWJBarnabas Health; Union (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

RWJBarnabas Health seeks a Patient Services Representative for the Nursing Float Pool. This per diem, day-shift role is based in Union, NJ, and supports patient check-in/out, appointment coordination, and front-desk tasks with a focus on patient experience.

Ideal candidates will have a High School Diploma or GED, strong communication and organizational skills, and the ability to thrive in a busy, team-based setting. Travel between satellite offices may be required.

Qualifications

• High School Diploma or GED required.
• Preferred: Associate's or Bachelor's degree.
• Travel between satellite offices may be required.

Responsibilities

• Greet and check-in/check-out patients with professionalism and compassion.
• Review schedules and prepare for patient visits.
• Schedule appointments and coordinate follow-up visits.
• Answer routine questions in person or by phone with excellent service.
• Perform clerical tasks: copying, scanning, faxing, mail distribution.
• Maintain and organize patient health records.
• Coordinate with insurance providers for pre-authorizations and documentation.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Job description

Patient Services Rep, Float

Req #: 0000261570

Category: Revenue Cycle and Patient Access

Status: Per Diem

Shift: Day

Facility: Barnabas Health Medical Group

Department: Nursing Float Pool

Pay Range: $20.63 - $25.71 per hour

Location: Northeast Region, Union, NJ 07083

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: Nursing Float Pool

Req #: 0000261570

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.


• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.


• Scheduling patient appointments and coordinating follow-up visits as needed.


• Answering routine questions in person and over the telephone while providing exceptional customer service.


• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.


• Creating, maintaining, filing, and organizing patient health record information.


• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.


• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.


• You communicate clearly and compassionately with patients, families, and team members.


• You stay organized and can effectively manage multiple priorities in a fast-paced environment.


• You pay close attention to detail and value accuracy in your work.


• You work well independently and collaboratively as part of a team.


• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.


• Schedule: Day shift, Monday through Friday, shifts range from 7:00am-3:30pm to 9:30am-6:00pm, Per Diem

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Travel between satellite offices required.

RWJBarnabas Health is an Equal Opportunity Employer