Patient Representative (Local NJ/NY or PA Applicants Only)

RWJBarnabas Health; West Orange (NJ); On-site; USD 27,193 - 35,087; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical Insurance

Dental and Vision Insurance

Retirement Plans

Tuition Reimbursement

Discounts with partners

Job summary

A leading healthcare organization seeks a Patient Representative to handle patient calls and schedule appointments. You will be responsible for responding to inquiries with empathy and ensuring patient satisfaction. Ideal candidates should have a high school diploma, 3 years of clerical experience with a focus on patient intake, and proficiency in communication and computer skills. This role is full-time, operating from Monday to Friday, with competitive pay and comprehensive benefits.

Qualifications

• Three years of clerical experience, including two years in patient intake.
• Knowledge of medical terminology.
• Ability to communicate effectively in English.

Responsibilities

• Respond to inbound patient calls and schedule appointments.
• Handle general patient inquiries with empathy.
• Exceed patient expectations on every call.

Skills

Communication skills

Interpersonal skills

Attention to detail

Computer literacy

Education

HS Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

Req #: 48497

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Patient Access Services

Pay Range: $19.74 - $25.47 per hour

Location: 95 OLD SHORT HILLS ROAD, WEST ORANGE, NJ 07052

Job Title: Patient Representative

Location: Barnabas Health Medical Group

Department: Patient Access Services

Req#: 0000196003

Status: Full-Time

Shift: Day

Pay Range: $19.74 - $24.97 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.

Qualifications

Required:

• HS Diploma or GED
• Three (3) years of clerical experience including at least two (2) years of admitting/patient intake experience in a hospital or ambulatory setting (preferred)
• Knowledge of medical terminology.
• Position requires exquisite communication skills.
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.
• Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
• Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians.
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point.

Preferred

• Ability to speak other languages a plus
• Epic Experience

Scheduling Requirements

• Shift Working: Monday-Friday, 8:00AM-4:30PM
• Day Shift
• Full-Time, 40 Hours Per Week

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits And Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer