Patient Services Rep, Bilingual Spanish Required

RWJBarnabas Health; Livingston (NJ); On-site; USD 28,929 - 35,817; Full time

Job summary

RWJBarnabas Health is seeking a Patient Services Representative to support a Blackwood practice with front desk duties and patient flow. The role requires strong communication, accuracy, and teamwork to ensure smooth visits and accurate health records.

The PSR will manage check-ins/outs, answer questions, handle basic clerical tasks, and coordinate with insurers for pre-authorizations. A GED or higher is required; healthcare experience is a plus.

Qualifications

• Required: High School Diploma or GED.
• Preferred: Associates or Bachelor's Degree.

Responsibilities

• Performs patient check-in and check-out functions.
• Answers routine questions in person and over the telephone.
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail.
• Creates and maintains health record information, files and organizes as needed.
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.

Skills

Oral and written communication

Attention to detail

Multitasking

Teamwork

Independent work

Education

High School Diploma or GED

Associates or Bachelor's preferred

Tools

EMR systems

Medical terminology

Job description

Job Title

Patient Services Rep

Job Information

• Req #: 0000220049
• Category: Revenue Cycle and Patient Access
• Status: Full-Time
• Shift: Day
• Facility: Barnabas Health Medical Group
• Department: Blackwood Practice-SBPA Offset
• Pay Range: $20.60 - $25.84 per hour
• Location: 200 South Orange Ave, Livingston, NJ 07039

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications

Required:

• High School Diploma or General Education Degree (GED)
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communications skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment

Preferred:

• Associates Degree or Bachelor’s Degree
• Previous medical receptionist experience or background in general office
• Knowledge of medical terminology and electronic medical record (EMR) systems

Scheduling Requirements

• Shift Working: Monday-Friday, 8:00 AM‑5:00 PM
• Day Shift
• Full‑Time, 40 Hours Per Week

Essential Functions

• Performs patient check‑in and check‑out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Coordinates with insurance providers and handles pre‑authorizations and certifications as necessary

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits And Perks

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market‑competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• …and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

RWJBarnabas Health is an Equal Opportunity Employer