Patient Services & Registration Specialist

Henry Ford Health; Plymouth (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative in Plymouth. You will be the first point of contact for patients, handling registration, insurance verification, and financial responsibilities to ensure a smooth visit. The role supports clinic staff and patients, delivering courteous, efficient service in a fast-paced setting.

You will work closely with the team to maintain organization and patient satisfaction, contributing to a culture of service excellence and high-quality care.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including navigating software and email.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with diverse populations.
• Dependable, punctual, and organized with strong multitasking abilities.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Interpersonal skills

Multitasking

Dependable & punctual

Basic computer skills

Education

High School Diploma or equivalent

Job description

Henry Ford Health is seeking a Clinic Service Representative in Plymouth. You will be the first point of contact for patients, handling registration, insurance verification, and financial responsibilities to ensure a smooth visit. The role supports clinic staff and patients, delivering courteous, efficient service in a fast-paced setting.

You will work closely with the team to maintain organization and patient satisfaction, contributing to a culture of service excellence and high-quality care.