Clinic Service Representative

Henry Ford Health; Novi (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative environment

Training and development

Job summary

Henry Ford Health in Novi, MI invites applications for a Patient Registration Representative to be the first point of contact and guide patients through check-in and discharge, while coordinating preregistration and insurance verification.

The role supports clinic staff and medical teams, ensuring accurate patient registration and cash collection, with seamless information flow to the Customer Service Center.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms.
• Proficiency in using computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Ability to multi-task and work in a team setting.
• Basic computer skills, including navigating software and email.

Responsibilities

• Greet patients and manage face-to-face check-in and check-out processes.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with frequent interruptions.
• Collaborate with team members to ensure timely and accurate patient registration.

Skills

High School Diploma

Calculations

Computer proficiency

Interpersonal communication

Multi-tasking

Basic software & email

Education

High School Diploma or equivalent

Job description

Patient Registration Representative - Henry Ford Health

Job Title

Clinic Service Representative

About the Department

Our Corporate Business Office is a hub of activity, supporting the entire health system with essential services. Here, you'll be part of a dynamic environment that combines the energy of downtown Detroit with the convenience of a central location. Our team is dedicated to ensuring seamless patient experiences through efficient registration, insurance verification, and financial coordination. We take pride in our role as the first point of contact for patients, setting the tone for their care journey.

Role Overview

As a Patient Registration Representative, you'll play a vital role in ensuring a smooth and welcoming experience for patients across our healthcare system. You'll support patients, clinic staff, and medical teams by managing all aspects of patient registration, from check-in to discharge. Your work directly contributes to the efficiency and excellence of patient care, making a meaningful impact every day.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and manage face-to-face check-in and check-out processes.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with frequent interruptions.
• Collaborate with team members to ensure timely and accurate patient registration.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms.
• Proficiency in using computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Ability to multi-task and work in a team setting.
• Basic computer skills, including navigating software and email.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, you'll have the opportunity to grow your career in a collaborative, mission-driven environment. We foster a culture of continuous learning and innovation, where your contributions make a real difference in the lives of our patients and communities.