Endocrinology Care Coordinator & Secretary

Dartmouth-Hitchcock; Concord (NH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Dartmouth Health is seeking an organized Administrative/Referral Clerk in Concord, NH to respond to patient inquiries, schedule and coordinate appointments, and support clinical staff in communications. The role emphasizes accuracy, timeliness, and patient-centered service.

Responsibilities include managing referrals, handling messages, and ensuring smooth appointment workflows while delivering high-quality information to patients and providers. Competitive benefits are offered.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists patients with forms and questions.
• Processes prescriptions, forms, appointments or needs to speak with clinical staff.
• Reviews schedules daily and updates as needed to keep appointments fully booked.
• Completes follow up needs for patients as directed (appointments, labs, radiology, external procedures).
• Receives calls from providers, staff or patients and handles messages, scheduling or transfers.

Skills

Customer service

Computer skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Dartmouth Health is seeking an organized Administrative/Referral Clerk in Concord, NH to respond to patient inquiries, schedule and coordinate appointments, and support clinical staff in communications. The role emphasizes accuracy, timeliness, and patient-centered service.

Responsibilities include managing referrals, handling messages, and ensuring smooth appointment workflows while delivering high-quality information to patients and providers. Competitive benefits are offered.