Patient Services & Records Coordinator

University of Maryland Medical System; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Maryland Medical System in Baltimore seeks a friendly, professional receptionist to provide customer oriented reception and information services for patients, visitors, families and staff.

You will coordinate messages to and from care providers, maintain patient records with confidentiality, and support clerical tasks and EMR-related activities. This role emphasizes courteous communication, organization, and teamwork in a busy healthcare environment.

Qualifications

• High School diploma or GED is required.
• At least six months in a general office setting preferred.
• Prior experience in patient care or service is a plus.
• Ability to use computer systems to access patient information.

Responsibilities

• Provides a customer oriented reception and information service for patients, visitors, family members and staff.
• Coordinates messages and information to and from patients and care providers.
• Establishes effective, customer oriented relationships with staff, patients, visitors and healthcare providers.
• Maintains professional appearance and demeanor at all times.
• Demonstrates appropriate verbal and telephone skills.
• Ensures integrity, confidentiality and completeness of patient records.
• Uses automated systems to access and manage clinical information and orders.
• Coordinates patient appointments and transportation and routes information as needed.
• Coordinates movement of supplies and mail to and from the unit.
• Provides clerical support: typing, filing, mailing, census reconciliation.
• Supports electronic medical record tasks and helps notify staff of ADT changes.
• Maintains order and appearance of public areas and reports facilities issues.

Skills

Customer service

Phone etiquette

Verbal communication

Interpersonal skills

Clerical skills

Computer literacy

Prioritization

Teamwork

Education

High School diploma or GED

Six months general office experience

Job description

University of Maryland Medical System in Baltimore seeks a friendly, professional receptionist to provide customer oriented reception and information services for patients, visitors, families and staff.

You will coordinate messages to and from care providers, maintain patient records with confidentiality, and support clerical tasks and EMR-related activities. This role emphasizes courteous communication, organization, and teamwork in a busy healthcare environment.