Compassionate Front-Office Specialist - Pain Clinic

Lifepoint Health, Inc.; Gallatin (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

Financial protection & PTO

Career growth support

Well-being programs

Professional development

Job summary

Lifepoint Health, Inc. operates Sumner Regional Medical Center in Gallatin, TN. The Patient Services Representative role focuses on welcoming patients, accurate check-in/out, and managing insurance details in a fast-paced clinic.

Responsibilities include scheduling, patient education, and coordinating with nurses and providers to ensure smooth workflow and high-quality care for pain management patients.

Qualifications

• Computer proficiency and ability to learn multiple healthcare systems.
• Strong customer-service and interpersonal skills.
• Ability to work in a high-volume, fast-paced environment.
• Attention to detail in patient, insurance, and scheduling data.
• Professional and compassionate communication with diverse patients.
• Collaborative, team-oriented approach.
• Willingness to learn insurance requirements and clinic processes.
• Experience in medical office or front-office settings.
• Familiar with Athena or similar EHR systems.

Responsibilities

• Greets patients and provides a welcoming, professional experience throughout check-in and check-out.
• Registers patients accurately, including updating demographic and insurance information and scanning insurance cards.
• Verifies insurance coverage and ensures required information is complete and accurate.
• Collects copays and other patient payments at the time of service.
• Reviews new-patient and recurring visit documentation for completion and required forms.
• Schedules follow-up appointments, referrals, and a variety of pain-management procedures.
• Provides patients with applicable orders and documentation, including X-ray orders.
• Answers incoming calls, schedules appointments, and routes questions to nurses and providers.
• Maintains accurate patient and referral information in Athena and Meditech.
• Uses Athena, insurance portals, and Meditech to support patient registration and records retrieval.
• Partners with providers, nurses, and front-office team to maintain efficient patient flow.
• Provides courteous, compassionate, nonjudgmental service to patients with acute or chronic pain.
• Learns clinic procedures, terminology, workflows, and insurance requirements.
• Performs additional front-office duties to support clinic and team.

Skills

Computer proficiency

Customer service

High-volume environment

Attention to detail

Professional communication

Team collaboration

Willingness to learn insurance

Education

High school diploma or equivalent

Tools

Athena

Meditech

Job description

Lifepoint Health, Inc. operates Sumner Regional Medical Center in Gallatin, TN. The Patient Services Representative role focuses on welcoming patients, accurate check-in/out, and managing insurance details in a fast-paced clinic.

Responsibilities include scheduling, patient education, and coordinating with nurses and providers to ensure smooth workflow and high-quality care for pain management patients.