Patient Services Pro: Multichannel Care Coordinator

Dignity Health; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ seeks a Patient Services Professional to serve as the welcoming voice and central administrative support for the clinic. You will manage phone calls, scheduling, registrations, insurance verification, referrals, and other clerical tasks while safeguarding patient information and supporting seamless patient experiences.

Ideal candidates have strong communication, meticulous attention to detail, and system proficiency; healthcare or

Qualifications

• High School Graduate
• Experience with computer systems, including web based applications

Responsibilities

• Schedule and register patient appointments and provide information for requests (addresses, hours, other departments such as billing)
• Process calls, faxes, emails, and other channel requests with emphasis on efficiency and accuracy
• Assist new members with introduction to available services, processes and provider availability
• Update patients on the status of referrals and authorizations
• Answer a high volume of incoming calls professionally; schedule and cancel appointments for multiple providers
• Use phone scripts and scheduling criteria per department guidelines to determine appointment type and urgency
• Communicate complex exam preparation instructions to patients and ordering physicians' offices

Skills

Communication

Multitasking

Education

High School Diploma

1 year of higher education

Some college

Tools

Web-based applications

Job description

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ seeks a Patient Services Professional to serve as the welcoming voice and central administrative support for the clinic. You will manage phone calls, scheduling, registrations, insurance verification, referrals, and other clerical tasks while safeguarding patient information and supporting seamless patient experiences.

Ideal candidates have strong communication, meticulous attention to detail, and system proficiency; healthcare or