Patient Referral & Care Coordinator

CommonSpirit Health; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Saint Joseph's Hospital and Medical Center (SJHMC) in Phoenix, AZ, is seeking a Referral Specialist to ensure timely, coordinated patient care. You will be the primary contact for patients and referring providers, handling complex scheduling, insurance verification, and authorization processes.

You will manage a high volume of calls, registrations, and billing-related checks, requiring attention to demographics and coverage accuracy.

Qualifications

• At least a high school diploma or GED.
• Minimum 2 years of administrative/medical office experience.
• Basic computer skills required (Windows).

Responsibilities

• Resolves pre-certification, registration and case-related concerns prior to patient appointments.
• Completes referrals for ancillary, consultation, radiology or lab visits; verifies insurance and schedules.
• Notifies patients of progress and coordinates with carriers and internal departments.

Skills

Administrative experience

Customer service

Medical office experience

Education

High School Diploma or GED

Tools

Excel

Outlook

Job description

Saint Joseph's Hospital and Medical Center (SJHMC) in Phoenix, AZ, is seeking a Referral Specialist to ensure timely, coordinated patient care. You will be the primary contact for patients and referring providers, handling complex scheduling, insurance verification, and authorization processes.

You will manage a high volume of calls, registrations, and billing-related checks, requiring attention to demographics and coverage accuracy.