Patient Services Pro: Front Desk & Scheduling

Wilson Health; Sidney (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Direct care clinic access

Generous PTO

HDHP or PPO options

HSA contributions

Life insurance

Disability insurance

Voluntary insurance

Retirement plan from day one

Tuition assistance

On-site gym 24/7

Employee discounts

Job summary

Wilson Health Medical Group in Sidney, OH is seeking a Full-time Patient Services Representative for a Family Medicine practice. You will be the first point of contact for patients, greeting them in person and by phone, and registering new patients with accurate demographic and insurance data.

Responsibilities include directing calls, using the EHR (EPIC) and practice management systems, collecting co-pays, scheduling appointments, and coordinating access to services with providers and staff.

Qualifications

• High school diploma or GED required.
• Medical Assistant training and previous medical office experience preferred.
• EPIC EHR charting experience preferred.
• Computer experience and previous customer service experience is required.
• Experience with diagnostic and procedure coding preferred.

Responsibilities

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring demographics and insurance data are accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; uses telephone management protocol at all times.
• Uses practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co-pays and account balances; follows cash handling policy.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; follows up on referrals for continuity of care.

Skills

Customer service

Independence

Organizational skills

Collaboration with staff

Education

High school diploma or GED

Medical Assistant training

EPIC charting experience

Customer service experience

Tools

EPIC

Job description

Wilson Health Medical Group in Sidney, OH is seeking a Full-time Patient Services Representative for a Family Medicine practice. You will be the first point of contact for patients, greeting them in person and by phone, and registering new patients with accurate demographic and insurance data.

Responsibilities include directing calls, using the EHR (EPIC) and practice management systems, collecting co-pays, scheduling appointments, and coordinating access to services with providers and staff.