OB/GYN Patient Services Specialist (Full-Time)

Wilson Health; Sidney (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Direct care clinic access

Paid time off from day one

Medical insurance (HDHP/PPO) with HSA

Dental and Vision insurance

Company-paid life insurance

Long-Term Disability Insurance

Retirement plan with employer 贡献s

Tuition assistance

On-site gym access 24/7

Employee discount at cafeteria

Job summary

Wilson Health is seeking a Full-time Patient Services Representative for the Wilson Health Medical Group, serving the Sidney and Piqua OB/GYN locations in Sidney and Piqua, Ohio.

The role is responsible for greeting patients, registering demographics and insurance data, and directing calls and communications. The position requires strong customer service, independence, and excellent organizational skills, with opportunities to work across clinical and clerical teams.

Qualifications

• High school diploma or GED required.
• Medical Assistant training and previous medical office experience is preferred.
• Computer experience is required.
• Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.

Responsibilities

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
• Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.

Skills

Customer service

Independence

Organizational skills

Collaboration

Education

GED/High school diploma

Medical Assistant training

Computer experience

Job description

Wilson Health is seeking a Full-time Patient Services Representative for the Wilson Health Medical Group, serving the Sidney and Piqua OB/GYN locations in Sidney and Piqua, Ohio.

The role is responsible for greeting patients, registering demographics and insurance data, and directing calls and communications. The position requires strong customer service, independence, and excellent organizational skills, with opportunities to work across clinical and clerical teams.