Patient Services Representative- Full Time - 1st Shift

CareerArc; Sidney (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Direct care clinic access

Generous PTO

HDHP or PPO options

HSA contributions

Life insurance

Disability insurance

Voluntary insurance

Retirement plan from day one

Tuition assistance

On-site gym 24/7

Employee discounts

Job summary

Wilson Health Medical Group in Sidney, OH is seeking a Full-time Patient Services Representative for a Family Medicine practice. You will be the first point of contact for patients, greeting them in person and by phone, and registering new patients with accurate demographic and insurance data.

Responsibilities include directing calls, using the EHR (EPIC) and practice management systems, collecting co-pays, scheduling appointments, and coordinating access to services with providers and staff.

Qualifications

• High school diploma or GED required.
• Medical Assistant training and previous medical office experience preferred.
• EPIC EHR charting experience preferred.
• Computer experience and previous customer service experience is required.
• Experience with diagnostic and procedure coding preferred.

Responsibilities

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring demographics and insurance data are accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; uses telephone management protocol at all times.
• Uses practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co-pays and account balances; follows cash handling policy.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; follows up on referrals for continuity of care.

Skills

Customer service

Independence

Organizational skills

Collaboration with staff

Education

High school diploma or GED

Medical Assistant training

EPIC charting experience

Customer service experience

Tools

EPIC

Job description

Full-time-Patient Services RepresentativeforWilson Health Medical Groupfor a Family Medicine practice located inSidney Ohio.

Key Perks and Benefits:

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
• Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
• HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
• Company-paid Life Insurance and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance.
• Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
• Tuition Assistance Program
• Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
• Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.

Who We Are:

At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally-recognized leader of innovative, collaborative community health.

Employment Status: FULL TIME

Working Hours: Working hours are between 7am - 5pm - Monday-Friday

Shift: 1st shift

Position Reportsto: WHMG Practice Manager

Department Description: Wilson Health Medical Group network consists of more than 50 healthcare providers. Our physicians and Advanced Practice Providers offer the care to meet our communities' medical needs with offices conveniently located throughout the region.

Job Summary:

The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.

Essential Duties & Responsibilities:

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
• Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must have strong customer service skills, be able to work independently, possess strong organizational skills, have the ability to collaborate with clinical and clerical employees, and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) required
• Medical Assistant training and previous medical office experience is preferred.
• Previous (EHR) Electronic Health Records - EPIC charting experience preferred
• Computer experience and previous customer service experience is required.
• Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.

Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)